Athena Auto Protection

Simple Process, Peace of Mind

From getting covered to filing claims, we've made every step simple and stress-free. Here's how Athena Auto Protection works for you.

Claims Processed Under 48 Hours

How Auto Protection Works

1

Get Your Quote

Enter your vehicle details and get an instant, personalized quote online or over the phone.

2

Choose Your Plan

Select the coverage level that fits your needs and budget. No pressure, just options.

3

Get Protected

Coverage begins immediately. Receive your contract and welcome materials within 48 hours.

4

Drive with Confidence

When repairs are needed, we handle everything from approval to payment directly.

When You Need Repairs

Step 1: Contact Us

Call our 24/7 claims hotline or use our online portal

Multiple Ways to Reach Us:

  • 24/7 Concierge & Claims: (888) 842-8839
  • Online Customer Portal
  • Mobile App
  • Email Support

Information You'll Need:

  • • Contract number
  • • Vehicle VIN
  • • Description of the problem
  • • Preferred repair facility (optional)
Step 2: Claim Review

Our experts review your claim and authorize repairs

Quick & Thorough Review:

  • Coverage verification
  • Diagnostic authorization if needed
  • Pre-approval for covered repairs
  • Clear explanation of any exclusions
Maximum Review Time: 48 Hours

Our certified claims specialists review each case individually to ensure accuracy and fairness. You'll receive updates via phone, email, or text.

Step 3: Repair Authorization

Choose your facility and get repairs started

Repair Facility Options:

  • Your preferred mechanic
  • Authorized dealership
  • Our certified network shops
  • Mobile repair services (when applicable)

We Handle Everything:

  • • Direct communication with repair facility
  • • Parts ordering and approval
  • • Repair timeline coordination
  • • Quality assurance checks
Step 4: Payment & Completion

Pay only your $100 deductible - we handle the rest

Simple Payment Process:

  • You pay $100 deductible at the shop
  • We pay the shop directly for covered repairs
  • No reimbursement hassles
  • Parts and labor warranty included

White-Glove Concierge Support

Our dedicated concierge team manages every detail of your claim, coordinating with repair facilities and keeping you informed throughout the entire process.

Reach your concierge 24/7: (888) 842-8839

Additional Services Included

24-Hour Roadside Assistance

  • • Emergency towing
  • • Jump start service
  • • Lockout assistance
  • • Flat tire changes
  • • Emergency fuel delivery

Concierge Support

  • • Personal claim advocate
  • • Repair coordination
  • • Rental car assistance
  • • Status updates
  • • Post-repair follow-up

Available 24/7: (888) 842-8839

Trip Interruption

  • • Hotel accommodations
  • • Meal allowances
  • • Transportation costs
  • • Emergency travel expenses
  • • Up to $500 per incident

Frequently Asked Questions

Get answers to common questions about our warranty process and coverage.

Still Have Questions?

Our concierge support team is available 24/7 for claims assistance. Sales agents available Mon-Fri 8AM-8PM EST for coverage questions.

Experience Our Hassle-Free Process

Join thousands of drivers who chose Athena for our simple, transparent claims process and exceptional service.